Rebecca works part-time on minimum wage and Lives with her partner and 16 year old child in socially rented accommodation in the East End of Glasgow. She has been a customer of Scotcash for six years, and with their help has gained control of her finances.
Rebecca tried to open a bank account but as she didn’t have a passport or driving licence the bank told her she didn’t meet their ID requirements.
A friend told her about Scotcash, and how they can provide access to bank accounts and loans at an affordable rate.
After approaching Scotcash, Rebecca managed to open an account with the Royal Bank of Scotland – Scotcash can accept a more comprehensive range of ID so she was able to use a benefit award letter and utility bill as proof of ID.
At the time Rebecca was struggling financially and had a range of debts to repay. She asked Scotcash for a loan, but Scotcash instead advised Rebecca to talk to their in-house money advice team, to get her financial situation on a more stable footing and to break the cycle of debt.
Over a few years, Rebecca managed to pay off her debts and later approached Scotcash for a loan to fund Christmas. Her loan was approved and she continues to borrow twice a year for Christmas and a holiday.
Rebecca feels her financial circumstances have improved since using Scotcash, paying less in interest than before and budgeting more effectively as a result. If there are situations where Rebecca experiences unexpected costs, such as when her washing machine broke down, she knows Scotcash can help.
Speaking about her relationship with her Affordable Credit Advisor, Rebecca said ‘she works with me to reduce my payment for a few weeks until I’m back on track’. Rebecca feels that the high cost lenders prey on people on low incomes or who find themselves in financial difficulty, explaining ‘lots of companies lend when people have debts they can’t afford to pay, then give you more which contributes to your problems’.